1822direkt is a wholly-owned subsidiary of Frankfurter Sparkasse. It offers banking products for private customers via the internet and telephone and is known for its high level of customer service. In a study by the German Institute for Service Quality, it was ranked first. A fast response time is an important success factor in the highly competitive banking business. To this end, 1822direkt uses the Voice Pro speech recognition from Linguatec to maximize employee productivity.
