Answers to activation problems
6. Important information concerning product activation
Product activation is bound to the PC on which Voice Reader Home 15 is installed by means of a hardware code. Thus the Voice Reader Home 15 activation codes you receive from Linguatec can only be used on the PC on which you perform the product activation and generate the hardware code.
When you install an additional Voice Reader Home 15 voice, a new product activation for this language is necessary. Please start Voice Reader Home for the activation with full admin rights (right click onto the desktop icon and choose “run as administrator” in the context menu)
7. The license key:
You will find your Voice Reader Home 15 license key on the CD ROM case or on the disc itself. If you bought the product online, the license key should have been sent to you by the store.
The license key is made up of a total of 25 capital letters and figures. The license key is split into five blocks of five figures/letters, with dividers appearing between them.
8. In the window “product activation” the columns “Product(s)” and “Status” are empty. How to solve it
This behavior appears, if the software can’t find or assign to the license file after the installation.
Please ensure, that all other applications are closed during the installation and that antivirus and firewall doesn’t block any necessary processes. Another possible reason: The software has been installed for the current user and now it is running with different user rights or settings.
Please try the following:
Uninstall Voice Reader Home 15 via the Windows uninstall routine (control panel > programs)
Please restart the installation and choose the option “installation for all users”.
Now, the product activation window should show the installed voice(s) of Voice Reader Home 15 in the column “Product(s) and the activation period in the column “Status”.
9. During the automatic activation process you obtain the message: Error Code 3001
This message can appear if the internet connection got lost during the activation process.
Please have a look if the activation dialog in Voice Reader 15 shows “activated” behind the license key. If yes, the activation was nevertheless successful. If there is shown “locked until activation” please retry the automatic activation, close the activation dialog by hand and restart Voice Reader Home 15.
10. In the activation window the button “next” shows no reaction and the activation can’t be executed
Please ensure that all the necessary entries in the activation windows are filled out. These are: Title, first name, last name, email address and country.
11. How to activate the software after changing the installation device
Voice Reader Home 15 is a single user license. Your are allowed to use it on one PC. If you change your device, please uninstall Voice Reader Home 15 via the Windows uninstall routine (Control panel – programs). Then proceed the installation on your new device.